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Holiday Sales END JANUARY SECOND!
Up to 55% Off + Free Shipping!
December 20th Update: Apologies For Delays due to holiday break between 24th of December to 2nd of January.Our Team Will Be Working Hard To Ship Each Order As Soon As Possible!
Your premium source for professional Japanese hairdressing scissors. Have questions or need assistance? We're here to help!
For the fastest response, email us at support@jpscissors.com or use the contact form below. We typically respond within 24-48 hours.
📧 Email Support: Monitored daily - expect responses within 24-48 hours
📞 Phone Support: Lines monitored periodically - email recommended for fastest service
USA 🇺🇸: +1 302 405 4629
Canada 🇨🇦: +1 807 770 9002
Australia 🇦🇺: +61 0482 091 995
Japan 🇯🇵: +81 61 946 5642
Before contacting us, you might find answers in these popular resources:
Common questions about hair shears, sizing, steel types, and maintenance
Fix loose or tight scissors, tension issues, and blade alignment problems
Delivery times, tracking, international shipping, and customs info
30-day returns, exchange process, and RMA authorization details
Manufacturer warranties, defect coverage, and exchange procedures
Complete terms and conditions for purchases
New Scissors: Tension feels too tight or loose? Need help breaking in your new shears? We can walk you through proper adjustment.
Sizing: Not sure which size is right for you? We can help you choose based on your hand size and cutting style.
Orders & Tracking: Questions about your order status, tracking, or delivery? We'll get you sorted quickly.
Returns & Exchanges: Need to return or exchange a product? We'll issue your RMA number and provide instructions.
Product Advice: Wondering which brand or style suits your needs? Our team knows scissors and can make recommendations.
Japan Scissors
1968 S. Coast Hwy #5981
Laguna Beach, California 92651
⚠️ Important: All returns require prior authorization (RMA number). Please contact us at support@jpscissors.com before sending anything back. Returns without RMA numbers may be rejected.
We ship worldwide via FedEx International with full tracking and insurance. Most orders are delivered within 5-10 business days depending on your location and customs clearance. All packages are fully insured during transit.
Email support is monitored daily. Phone lines are checked periodically throughout the week. For urgent matters, please use email for the most reliable response.
Business Information
Nippon Shears Pty Ltd (ACN 641 863 578) trading as Japan Scissors in Australia
Orders are processed and fulfilled internationally. The California address above is a mail forwarding service for U.S. customer returns only.
