Return Policy

We understand the challenges of purchasing online without physically examining the product. That's why we offer a comprehensive 30-day change of mind returns and exchanges policy following your delivery date.

Quick Summary

30-day return window from delivery date (must contact us to initiate the return within this timeframe).
Customer pays return shipping to our warehouse
Restocking fees apply based on condition: 0% (Pristine/Unopened), 15% (Excellent/Tested), 30% + $50 (Good/Slightly Used). See details below.
RMA number required before shipping any return - email support@jpscissors.com
Original packaging and all accessories required.
After 30 days: Change of mind returns are not accepted (warranty may apply for defects).

✂️ Before You Return: Is It Really Defective?

70% of "defective" scissors just need a 2-minute tension adjustment. Most new scissors from manufacturers require a slight adjustment before first use.

Common signs your scissors need adjustment (NOT defects):

Pushing or pulling hair instead of cutting cleanly
Hair folding between blades when trying to cut
Blades feel too loose or too tight
Not closing completely or opening too easily
Uneven cutting or hair sliding off blades

Fix It Yourself in 2 Minutes →

Hair folding between scissor blades due to improper tension

Return Cost Responsibilities

Return Shipping Cost

The customer is responsible for all costs associated with return shipping. We do not provide prepaid return labels or cover return shipping expenses. You must arrange and pay for return shipping to our designated return address in Laguna Beach, California.

Restocking & Service Fees

Professional scissors require rigorous inspection, cleaning, and sterilization upon return. A restocking fee will be deducted from your refund or store credit for all change of mind returns based on the condition:

Condition	Definition	Fee
Pristine	Completely unused. Original packaging is sealed and intact. All accessories included.	0%
Excellent (Tested)	Opened, but only minimally tested for fit/tension (e.g., 1-2 test passes on clean hair). No visible signs of wear. Requires light sterilization. All original packaging and accessories included.	15%
Good (Slightly Used)	Signs of light usage (e.g., used for a few haircuts). Requires deep cleaning, sterilization, and professional inspection. Minor cosmetic imperfections or missing non-essential accessories (e.g., oil bottle).	30% + $50 Service Fee
Unacceptable	Heavy use, damage, modifications, corrosion, or missing essential components. See the "Returns May Be Declined" section below.	Return Declined

These fees help us ensure all products meet professional hygiene standards and can be resold when appropriate.

Returns Process (Step by Step)

Contact Us Within 30 Days: Email support@jpscissors.com with your order number. Specify if you want a refund, store credit, or exchange.
Receive RMA Authorization: Our team will provide an RMA number and verify eligibility. We may request photos (blades closed and open) and packaging.
Get Return Address: Once approved, we'll provide the return shipping address in Laguna Beach, California.
Ship Product Back: Package securely with ALL original contents, packaging, and accessories. Include RMA number on package. Customer pays shipping.
Inspection: We assess product condition, packaging completeness, and all contents upon receipt.
Resolution: Refunds to original payment method, or store credits/exchanges processed within 5-7 business days after inspection.

Eligibility Requirements

Requirement	Details
Timeframe	Contact us within 30 days from delivery date shown on tracking
Authorization	Must obtain RMA number before shipping return
Condition	Clean, undamaged, unused or lightly used (see condition definitions above)
Packaging	All original brand packaging must be intact and included
Contents	All accessories, manuals, documentation must be returned
Shipping	Customer pays all return shipping costs
Address	Laguna Beach, California (provided upon authorization)

⚠️ Returns May Be Declined (Unacceptable Condition)

We reserve the right to decline any return, even within the 30-day window, if the product is in unacceptable condition. This includes but is not limited to:

Commercial/Heavy Use: Evidence the product was used extensively or for professional/commercial purposes beyond light testing.
Damage: Nicks, dents, scratches, or dull blades resulting from dropping, impact, misuse (e.g., cutting improper materials), or improper storage.
Modification: Product has been sharpened, modified, engraved, or the tension system altered improperly.
Corrosion/Chemical Damage: Rust, staining, or damage from exposure to harsh chemicals (e.g., improper sterilization solutions).
Missing Essential Components: Missing the original brand case, tension key, or blade covers.
Product is dirty, stained, or requires extensive cleaning or restoration beyond our standard service.
The 30-day contact timeframe has passed.
Return authorization (RMA number) was not obtained prior to shipping.

If declined: We will either retain the product (no refund issued) or return it to you at your expense (your choice). All condition assessments, restocking fees, and return decisions are final and at our discretion. It is the customer's responsibility to ensure products are returned in acceptable condition.

⚙️ Common Issues That Are NOT Defects

These are normal and easily fixed with simple adjustments:

Issue	Solution
Scissors feel loose or wobbly	Tighten the tension screw clockwise
Scissors feel tight or stiff	Loosen tension screw or apply scissor oil
Not cutting smoothly, pushing hair	Adjust tension and check blade alignment
Blades don't close completely	Tighten tension screw incrementally
Hair folding between blades	Tighten tension - blades are too loose

→ Complete Tension Adjustment Guide

📋 Important Notes

After 30 days: Change of mind returns are NOT accepted. See warranty information below for manufacturer defects.
Shipping Insurance: Route Shipping Protection and other insurance fees are non-refundable once shipped (service completed upon shipment).
International Returns: For customers outside the U.S., our customer service team will provide the closest available return location or coordinate return to our U.S. warehouse.
Return Authorization Required: You must obtain an RMA number before shipping any return. Contact support@jpscissors.com to receive authorization.
Customer Responsibility: It is your responsibility to ensure products are returned in acceptable condition with all original items and packaging.

Warranty Coverage for Product Defects

Change of mind returns are only available within 30 days. However, if your product has a manufacturer defect or fault, you may be covered under warranty regardless of when the issue appears.

Type	Timeframe	Covers	Fees
Change of Mind	Within 30 days of delivery	Customer dissatisfaction, wrong size, changed mind	Customer pays shipping + restocking/service fees (0-30%+)
Warranty/Defect	Beyond 30 days (warranty period varies by manufacturer)	Manufacturing defects, faulty products, material failures	No restocking fee if defect confirmed

Not covered under warranty: Fair wear and tear, misuse, failure to follow manufacturer instructions, chemical damage, improper maintenance, damage from improper sharpening, or damage to blade/tension adjuster from improper use.

For warranty claims: Contact us at support@jpscissors.com with photos and a detailed description of the defect.

Contact & Support

Questions about our returns policy, need assistance with your return, or unsure whether your situation qualifies as a change of mind or warranty issue?

Email: support@jpscissors.com
Return Warehouse: Laguna Beach, California (specific address provided upon return authorization)

Contact Support for Returns