30-Day Satisfaction Period
Try your new scissors with confidence. If they're not perfect for your technique, return or exchange them within 30 days of delivery.
- ✓ Exchange for different size or model
- ✓ Full refund available (conditions apply)
- ✓ Lifetime warranty on manufacturing defects
- ✓ Professional support throughout
Start Return or Exchange
Simple Exchange Process
Need a Different Size or Model?
Exchanges are our most common request. We make it simple:
- Same 30-day window from delivery
- No restocking fee for pristine condition exchanges
- New scissors ship immediately upon receipt
- Price differences credited or charged
Step 1
Submit request within 30 days
Step 2
Receive RMA & instructions
Step 3
Ship & receive replacement
Return Requirements
Important: All returns require prior authorization (RMA number). Returns without proper authorization may be rejected. You must include all original packaging, accessories, documentation, and items exactly as received.
For orders over $200, we may request 1-2 photos showing condition and contents. This helps expedite your return.
Return Condition Guidelines
Pristine: Completely unused. Original packaging sealed and intact. All accessories included. 0% Fee
Excellent (Tested): Opened, minimally tested for fit/tension (1-2 test passes on clean hair). No visible wear. Requires light sterilization. All original packaging and accessories included. 15% Fee
Good (Slightly Used): Signs of light usage (few haircuts). Requires deep cleaning, sterilization, and professional inspection. Minor cosmetic imperfections or missing non-essential accessories (e.g., oil bottle). 30% + $50 Service Fee
Unacceptable: Heavy use, damage, modifications, corrosion, or missing essential components. Return Declined
Return Cost Responsibilities
Return Shipping: The customer is responsible for all costs associated with return shipping. We do not provide prepaid return labels or cover return shipping expenses.
Shipping Insurance: Route Shipping Protection and other insurance fees are non-refundable once shipped (service completed upon shipment).
Return Locations
USA Orders: Ship to our warehouse in Laguna Beach, California (specific address provided upon return authorization)
Ordered from Another Region?
If your order is from our UK, Japan, Australia, Canada, or New Zealand stores, please contact that specific location. Not sure? Email support@jpscissors.com
Understanding Warranty Coverage vs. Change of Mind Returns
Key Difference: Change of mind returns are only available within 30 days of delivery. However, if your product has a manufacturer defect or fault, you may be covered under warranty regardless of when the issue appears.
Warranty Coverage by Brand
Jaguar - 1 Year
Juntetsu - Lifetime
Yasaka - 1 Year
Ichiro - Lifetime
Mina - 2 Years
Kamisori - Lifetime
Joewell - 1 Year
Mizutani - 1 Year
Warranty periods vary by manufacturer. Contact us to confirm coverage for your specific brand.
What IS Covered Under Warranty (Manufacturing Defects)
✓ COVERED - Manufacturing Defects
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Blade defects: Warping, uneven beveling, or misalignment present from factory
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Material failures: Metal fatigue, cracking, or breaking under normal use
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Tension system failure: Faulty screw mechanism
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Handle defects: broken handles from factory defect
✗ NOT COVERED - Normal Use & Misuse
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Dull blades: All scissors need regular sharpening (normal wear)
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Tension adjustments: Scissors naturally need tension adjustment over time
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User damage: Dropping, impact damage, dents, scratches from mishandling
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Improper use: Cutting wire, paper, plastic, or anything other than hair
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Chemical damage: Rust, corrosion, or staining from improper cleaning/sterilization
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Improper sharpening: Damage from incorrect sharpening techniques
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Modification: Any alterations, adjustments, or repairs by unauthorized parties
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Fair wear and tear: General aging, cosmetic wear, minor surface scratches
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Lost or stolen items: Warranty does not cover replacement of lost products
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Lack of maintenance: Failure to oil, clean, or maintain scissors per manufacturer instructions
Common Issues That Are NOT Defects (Easy Fixes!)
Before submitting a warranty claim, check if your issue is actually a simple adjustment:
| Issue |
Not a Defect - Solution |
| Scissors feel loose or wobbly |
Tighten tension screw clockwise |
| Scissors feel tight or stiff |
Loosen tension or apply scissor oil |
| Not cutting smoothly, pushing hair |
Adjust tension and check blade alignment |
| Hair folding between blades |
Tighten tension - blades are too loose |
| Blades don't feel sharp |
Normal wear - needs professional sharpening |
→ Complete Tension Adjustment Guide
How to File a Warranty Claim
If you believe your scissors have a manufacturing defect:
-
Email us at support@jpscissors.com with your order number
-
Describe the issue in detail (when it started, how it affects use)
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Include clear photos: Close-ups of the issue, blades open and closed
-
Provide purchase date and proof of purchase
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Our team reviews and determines warranty coverage
-
If approved: We'll provide return instructions (no restocking fee for confirmed defects)
Important: Warranty claims are evaluated on a case-by-case basis. The manufacturer's warranty covers defects in materials and workmanship, not normal wear and tear. We reserve the right to inspect returned products before approving warranty coverage. If an issue is determined to be from misuse or normal wear rather than a manufacturing defect, change of mind return policies and fees may apply.
Items Not Eligible for Return
- Clearance items (40% off or more)
- Engraved or personalized scissors
- Bundle deals and promotions (unless entire bundle returned)
- Accessories and consumables
- Shipping protection insurance (service completed upon shipment)
- Products returned after 30-day window (change of mind only; warranty may still apply)
