Japan Scissors Warranty & Exchange Guide

7-Day Satisfaction Period

Try your new scissors with confidence. If they're not perfect for your technique, return or exchange them within 7 days of delivery.

✓ Exchange for different size or model
✓ Full refund available (conditions apply)
✓ Lifetime warranty on manufacturing defects
✓ Professional support throughout

Start Return or Exchange

Simple Exchange Process

Need a Different Size or Model?

Exchanges are our most common request. We make it simple:

Same 7-day window from delivery
No restocking fee for pristine condition exchanges
New scissors ship immediately upon receipt
Price differences credited or charged

Step 1

Submit request within 7 days

Step 2

Receive RMA & instructions

Step 3

Ship & receive replacement

Lifetime Manufacturer Warranties

Jaguar - 1 Year

Juntetsu - Lifetime

Yasaka - 1 Year

Ichiro - Lifetime

Mina - 2 Years

Manufacturing defects covered at no charge. Normal wear and maintenance not included.

Return Requirements

Important: All returns require prior authorization (RMA number). This ensures proper handling and faster processing.

For orders over $200, we may request 1-2 photos showing condition and contents. This helps expedite your return.

Return Condition Guidelines

Unopened or pristine condition Full Refund

Minor issues (missing inserts, needs light cleaning) 10% Fee

Missing box/accessories, requires restoration 20% Fee

Damaged, altered, or excessive wear Return Declined

Return Locations

USA Orders: Ship to our California processing center
East Coast facility coming soon

Ordered from Another Region?
If your order is from our UK, Japan, Australia, Canada, or New Zealand stores, please contact that specific location. Not sure? Email support@jpscissors.com

Items Not Eligible for Return

Clearance items (40% off or more)
Engraved or personalized scissors
Bundle deals and promotions
Accessories and consumables
Shipping protection (service completed)

Questions? We're Here to Help

Email: support@jpscissors.com
Response within 24 business hours

Start Your Return

View Full Return Policy